What are Chatbots and How Do They Take Customer Service To The Next Level?

Chatbots

A report by Research and Market forecasts that the global chatbot market will grow at a CAGR of around 25% between 2021 and 2026. Moreover, Insider Intelligence predicts that by 2024 consumer retail spend via chatbots will boom to $142 billion—up from just $2.8 billion in 2019. This goes to show that the adoption of chatbots across industries is rapid, thanks to…

Guide To Dealing With Irate Customers

Consider this scenario. A customer walks into your store. They talk with your sales staff. After half an hour, they are already shouting expletives, pointing fingers at your employees. Another customer walks in. They wield their smartphone on the ongoing scene. They post the video on Facebook Live. The whole thing goes viral. Sure, that will give your business media exposure. But…

In The New Digital World, Customer Experience Is King, Says CarGuard Trevor Smith

The COVID-19 pandemic has been a key factor in driving rapid digitalization. With an increased online presence, brands have to redefine their customer service. Customer experience is the key to the growth of any business. The way a brand interacts with customers online can make or break its reputation. The internet has provided another avenue for brand building and interacting with customers…