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Every year American companies lose 62 billion dollars because of poor customer service. Boost customer service by using a live phone answering service.
If you want to learn more about an answering service, we can help. In this guide, we’ll go over the benefits of a phone answering service for small businesses.
Want to learn more? Keep reading.
1. Get New Leads at Any Hour
Professional phone answering services for small businesses will remain available after hours. Representatives are available 24 hours a day.
Callers can reach someone at different times. This availability can translate into getting more leads. Also, a call center can help determine what leads are viable.
Agents will get more details and pass on the leads to your business. This could end up taking precious time from your team during the day because you have to play phone tag.
With a live answering service, you can boost customer service and get new leads.
2. You’ll Have an Overflow Solution
Businesses tend to see a spike in interest throughout the holidays. Your office might get overwhelmed with calls. An answering service will help lighten the load during busier seasons.
You might want to bring more team members on for the busy periods. With an answering service, you won’t have to hire a new employee.
3. Save Your Business Money
Most small businesses need to work extra hard at the beginning. Over time, the business will begin to grow and make more money.
At first, you might not have the financial resources to hire someone who will answer the phone. You’ll need to buy a computer, phone, and desk. For the employee, you’ll need to provide health benefits and a salary.
Businesses tend to assume employees will pitch in and answer the phone. Employees busy with their work will need to pause and pick up the call. These interruptions can affect their work and productivity.
Hire an answering phone service, so you have a specific team working the phone.
4. Customer Service Will Improve
Customers call whenever they are free. Some people expect a business to be available 24 hours a day. There are 16 hours a day outside of business hours where calls don’t get answered.
When you work with an answering service, customer calls will get received after-hours. This will benefit your business, and customers won’t get forgotten.
5. Boost Online Orders
Is your business an online store? You will likely receive many phone calls and feel overwhelmed. A telephone answering service can place the orders on your website for customers.
Learn more about the answering service cost.
Now You Know Why a Phone Answering Service for Small Businesses Is Essential
We hope this guide on a phone answering service was helpful. Decide if a phone answering service for small businesses is essential for you.
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